Family & friends test coming to Primary Care

David Cameron reiterated his support for the friends and family patient satisfaction test (i.e. asking patients if they would recommend the healthcare provider they’ve just used to their friends and families). The test is being rolled out in English hospitals this year.  Cameron has now said he’d like it used in community nursing and GPs surgeries too - "as soon as possible". Copperfield from the online GP Journal Pulse has an interesting perspective on this.

It has since emerged that a Department of Health commissioned report had advised against introducing the ‘friends and family test’ into the NHS last year.

No obvious indication of this concept coming to optometry yet, but another sign that the era of saying all NHS services are the same quality is long gone and it is now about comparing outcomes, comparing safety and tackling poor performers. Rather similar in direction As do reports that every surgeon will have to publish death 


© Dr Rob Hogan 2017                                                                                                                              info@icare-consulting.co.uk